seri33 Privacy Policy
Your privacy is our priority. This page explains what information seri33 collects, how it is used, and how we protect your personal data as a user in Malaysia.
Information We Collect
When you use the seri33 platform, we collect several categories of information to ensure our services run smoothly, securely, and remain relevant to you.
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is required to verify your identity and enable access to your seri33 account.
Device & Browser Information
We collect technical information such as device type, operating system, browser version, IP address, and general location data. This helps us optimise how the platform displays on your device and detect any suspicious activity.
Local Payment Information
To process deposits and withdrawals in MYR (RM), we collect the necessary information related to your chosen payment method — such as FPX or Touch 'n Go eWallet. We do not store full credit card numbers or bank account details on our servers; such sensitive information is processed through certified payment providers.
Usage Data
We record how you interact with the platform — pages you visit, games you play, session duration, and in-account actions. This data is used to improve the user experience and surface content that is relevant to you.
How We Use Your Information
The information we collect is used solely for the following purposes:
- Account verification & security — ensuring only you can access your seri33 account.
- Transaction Processing — processing deposits and withdrawals in RM accurately and securely.
- Service Upgrades — analysing usage patterns to improve platform features and experience.
- Account-related communications — sending important notifications about your account, including transaction confirmations and security alerts.
- Legal compliance — meeting compliance requirements under applicable laws in Malaysia.
Seri33 does not sell or rent your personal data to any third party for marketing purposes.
Cookies & Activity Tracking
Seri33 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you access our website.
Types of Cookies Used
- Session cookies — keeping you logged in throughout a browsing session.
- Preference cookies — saving your preferred language and display settings.
- Analytics cookies — collecting anonymised usage data to help us understand how users interact with the platform.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality, such as the ability to stay logged in.
Seri33 does not use cookies to track your activity on other websites outside our platform.
Data Storage, Security & Sharing
Storage & Security
All personal data collected by seri33 is stored on servers protected with SSL encryption and appropriate technical security measures. Access to your personal data is restricted to staff who require it to carry out their responsibilities.
Your data is retained for as long as your account remains active or as needed to fulfil our service and legal obligations. Once your account is closed at your request, we will delete or anonymise your personal data within a reasonable timeframe, subject to applicable legal compliance requirements.
Sharing with Third Parties
Seri33 does not share users' personal information with third parties except in the following situations: (1) authorised payment providers for processing RM transactions; (2) relevant authorities where required by law or court order; (3) technical service providers bound by confidentiality agreements. In all cases, data sharing is limited strictly to what is necessary.
Your Rights as a User & How to Contact Us
Right of Access & Correction
You have the right to access the personal information we hold about you at any time. If you find any inaccuracies, you may request a correction by contacting our support team. We will update the information within a reasonable timeframe upon receiving your request.
Right to Deletion
You may request the deletion of your account and personal data. Deletion requests will be processed subject to certain conditions, including the settlement of all pending transactions and compliance with applicable legal record-retention requirements.
Changes to This Policy
Seri33 reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to check this page periodically. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the seri33 support team by email at [email protected]. We are committed to responding to privacy-related enquiries in a timely manner.
Confident in seri33's Data Protection?
Register your seri33 account today and enjoy a Malaysian entertainment platform that puts your safety and privacy first. Have questions? Visit our help page.